Return & Refund Policy
Thank you for choosing Dermal Market. Given the medical-grade nature of our inventory—including sensitive injectables and specialized devices—our return protocols prioritize patient safety and product integrity over standard retail flexibility. Please review our professional terms below before finalizing your procurement.
To maintain strict bioscientific safety, sterility, and cold-chain continuity, all transactions are considered Final Sale. We do not accept returns or exchanges based on non-quality issues. Once a product leaves our controlled pharmaceutical warehouse, we can no longer certify its storage environment; therefore, we cannot restock it for other medical professionals.
If your shipment arrives compromised, we provide immediate remediation through reshipment or credit. This applies to:
- Logistical Damage: Severe compromise of primary packaging that affects product sterility.
- Manufacturing Defects: Verified structural or chemical inconsistencies from the producer.
- Shipping Errors: Receipt of items that do not match your pro-forma invoice.
Required Action: You must email [email protected] within 48 hours of delivery. Include your Order ID, high-resolution photos of the parcel, clear shots of the defect, and a photo of the original Shipping Label. Claims submitted after the 48-hour window are ineligible for processing.
Dermal Market operates on a global scale, but the buyer holds full accountability for local compliance. We do not offer refunds if a shipment is seized, destroyed, or abandoned by customs due to the buyer's inability to provide import licenses, refusal to pay local VAT/duties, or sudden changes in regional health authority regulations.
If a parcel is returned to us due to an incorrect address provided by the buyer or failed delivery attempts, the buyer is responsible for all subsequent re-shipping costs.
Approved refunds are processed with the following conditions:
- Payment Method: Funds will be reversed via your original payment gateway (Credit Card, Wire Transfer, or Crypto).
- Timeline: Banking institutions typically require 5 to 10 business days to reflect the balance.
- Freight Charges: Original shipping fees are non-refundable unless the error originated from our dispatch team.
Requests for cancellation are only accepted if the order has not yet entered the processing or packaging stage. Once the order status updates to "Processing" or "Shipped," the shipment is locked in our logistical flow and cannot be halted or recalled.
Need Professional Assistance?
Our support team is ready to resolve any logistical concerns.